THE AI OPERATING SYSTEM FOR CUSTOMER SUPPORT

Support customers.
Not tickets.

Quack turns thousands of data points into deeply contextual insights to help you resolve predictable, and unpredictable, customer tickets.

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09:02
📣
11:32
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An increase in tickets related to Error in payments has been detected.
18:09
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Here's a quick snapshot of the current ticket status: 49 unsolved tickets, 12 high priority tickets, 8 unassigned tickets
11:45
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New high-priority ticket with 😞negative sentiment #789012 requires immediate attention!
10:24
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15:54
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New high-priority ticket from a 🌟VIP customer #789011 demands swift attention and exceptional support!
09:30
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Connectivity plugin failed
03:23

Quack is the sidekick of awesome support teams at

Something is not working!!!! I need this to be solved right away. Can anyone help?
now
I need help! asap. The one thing I need is not Working!
11m ago
Hi, Good evening! It seems I have a problem, I will appreciate your help.
12m ago
16 more tickets
Tickets aren't the problem -- they're a symptom.
And simply deflecting tickets doesn't solve the underlying reasons why they get submitted.

To do that, you need an entirely different approach.

Support your customers like never before.

From payment system hiccups to outdated documentation to software glitches, Quack gives your customer support team the deeply contextual insights and tools they need to resolve predictable, and unpredictable, customer tickets.

Break down knowledge silos

Quack integrates with your Helpdesk software, internal knowledge base, user sessions data, product analytics tools, observability tools, CRM, and beyond — to turn thousands of data points into deeply contextual insights for your support agents.

“The most amazingest tool – ever.
Quack has opened up a new world of efficiency for my support team.”

First Name Last Name
Title @ Company Name

“The most amazingest tool – ever.
Quack has opened up a new world of efficiency for my support team.”

First Name Last Name
Title @ Company Name

“The most amazingest tool – ever.
Quack has opened up a new world of efficiency for my support team.”

First Name Last Name
Title @ Company Name
Empower your agents

With the insights and tools your agents need at their fingertips, Quack significantly improves their ability to resolve both predictable, and unpredictable, support tickets.

And because Quack runs on generative AI, your support gets better with every ticket.

Better Support

Either Quack or your agent provides the accurate resolution. Which then become part of your knowledge base

More Data

Quack sits on your data: Knowledge base, Observability, Product analyst, CRM, User sessions

Smarter AI

Quack sifts through multiple contextual data sources to give actionable insights on tickets, solutions, and ticket triggers.

Watch the savings stack up with Quack

Take a look at what Quack can help you save, month after month – after month

1000

Number of tickets resolved per month

8,333 hours

Total time spent resolving tickets per month

10 minutes

Average summary time per ticket

$50

Cost par agent per hour

$116,667

OPEX

Support customers. Not tickets.

Discover how Quack can help your support team resolve predictable, and unpredictable, customer tickets.

SOC2 Compliant

Your customer’s data is always safe with Quack’s enterprise-grade security and privacy compliance.