.png)
Let’s pop open the hood
Check out how Quack significantly improves your support team’s ability to resolve predictable, and unpredictable, tickets.
Quack deeply analyzes each ticket to understand its root cause
.png)
Using multiple data sources to enrich the context
To deliver the most accurate resolution for every customer ticket
Auto-Resolve*
Resolves predictable tickets quickly and efficiently by communicating autonomously with customers.
Reduces repetitive workloads for agents so they can focus on resolving unpredictable tickets.
Lifts customer satisfaction with more consistent, and more timely, responses.
Auto-investigate*
Surfaces content sources to prevent contradictions between your knowledge base and your agents, and improve consistency of responses.
.png)
Suggesting ideal resolutions for tickets, based on historical ticket data.
Preps each agent for action with a richly contextual brief of each ticket.
Auto-Task*
Monitoring resolved tickets and autonomously updates your knowledge based with newly collected knowledge to improve future ticket resolutions.
Prioritizes tickets in the queue based on urgency and immediately routes them to the best agent to resolve them.
.png)
Integrates with everything your helpdesk software should
.png)
.png)
With Quack, you’ll see significant reductions in
And significant improvements in
Support customers. Not tickets.
SOC2 Compliant
Your customer’s data is always safe with Quack’s enterprise-grade security and privacy compliance.
