Let’s pop open the hood

Check out how Quack significantly improves your support team’s ability to resolve predictable, and unpredictable, tickets.

Support ticket #4848494

Quack deeply analyzes each ticket to understand its root cause

Pulling data from you Helpdesk software, CRM. Observability tools, Product analytics tools, User sessions and more.

Resolved by Quack

Using multiple data sources to enrich the context

We use the data to constantly improve the accuracy and the coverage of your support.

New high-priority ticket from a 🌟VIP customer #789011 demands swift attention and exceptional support!
Yesterday, 10:24

To deliver the most accurate resolution for every customer ticket

Swift ticket resolution


Resolves predictable tickets quickly and efficiently by communicating autonomously with customers.

Reduces repetitive workloads for agents so they can focus on resolving unpredictable tickets.

Lifts customer satisfaction with more consistent, and more timely, responses.

Comprehensive ticket analysis


Surfaces content sources to prevent contradictions between your knowledge base and your agents, and improve consistency of responses.

Suggesting ideal resolutions for tickets, based on historical ticket data.

✨  Suggested response
Change Tone of Voice
This generated response is gathered from 5 sources

Preps each agent for action with a richly contextual brief of each ticket.

Automated issue resolution


Monitoring resolved tickets and autonomously updates your knowledge based with newly collected knowledge to improve future ticket resolutions.

Prioritizes tickets in the queue based on urgency and immediately routes them to the best agent to resolve them.

Integrates with everything
your helpdesk software should

With Quack, you’ll see significant reductions in

Time to resolution
Number of iterations per ticket
Number of escalations
Cost per ticket
Customer churn

And significant improvements in

Customer retention
Customer satisfaction
Workplace efficiency
Your business’ growth trajectory
Customer churn

Support customers. Not tickets.

Discover how Quack can help your support team resolve predictable, and unpredictable, customer tickets.

SOC2 Compliant

Your customer’s data is always safe with Quack’s enterprise-grade security and privacy compliance.